Return & Refund Policy

Return & Refund Policy

At GazoMart, we prioritize your satisfaction and strive to provide the best shopping experience. Please read our Return & Refund Policy carefully to understand the terms and conditions for returning products.

1. Product Opening Video Requirement: To initiate a return, a product opening video is mandatory. This video ensures a smooth return process and helps us understand the condition of the product.

2. Return Process:

Log in to your GazoMart account.
Go to the "My Orders" section on the website or application.
Click on the "Return" option next to the order you wish to return.
Follow the provided instructions to complete the return process.

3. Return Timeframe: Returns must be initiated within 48 hours of product delivery. We recommend checking your order immediately upon receipt.

4. Exchange Only: GazoMart offers exchanges only; we do not process returns for a refund. We are committed to making sure you get the product you intended.

5. Eligibility for Exchange: Your product is eligible for exchange only under the following circumstances:

If you have received a wrong item.
If the product is damaged or defective.

6. Condition of the Product: To be eligible for an exchange, the product must be unused, in its original packaging, and in the same condition as when received.

7. Exceptions: Products that do not meet the above criteria will not be considered for exchange. Additionally, customized or personalized items are not eligible for return or exchange.

8. Exchange Process: Once your return request is approved, we will guide you through the exchange process, ensuring a seamless experience.

9. Contact Us: If you have any questions or concerns regarding the return process, please contact our customer support team at contact.gazomart@gmail.com

GazoMart reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Please check our website regularly for the latest information.

Thank you for choosing GazoMart!